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​Contact our team on 
0800 463 788 or CLICK HERE

Delivery Policy

Delivery Of Orders

Delivery inside New Zealand.

Our delivery company is “Fastway Couriers” and we use their “signature required service”. The maximum weight that they will accept is 20Kgs. It is always our intention to process your order by close of business on the day we receive it. In the normal course of events you should receive your order within 10 to 14 days.
Unfortunately we cannot guarantee Saturday or Sunday delivery.
We suggest you allow 1-2 extra days for rural delivery.
Should you require something urgently then please contact us by telephone.
In the event of non-delivery within this time frame please contact us so that we can track and trace your order.

Delivery Overseas.

Any deliveries for overseas is also taken care of by “Air International” using New Zealand Post’s International Air Service. The maximum weight that can be delivered is 20kgs and the maximum length and girth measurement can be no more than 2metres. Delivery to most countries will take between 2 to 3 weeks

Compensation for Loss or Damage.

Compensation payments (GST Inclusive) for loss of, or damage to, courier parcels sent within New Zealand are limited to an all up claim of NZ$1500.00. If the order is for an amount greater than this figure additional cover is your care.
Orders sent overseas are limited to a claim of no more than NZ$250.00. If your order is valued at over NZ$250.00 (up to a limit of NZ$1500.00) additional cover is the customers responsibility. No claim can be lodged for loss of, or damage, to orders over NZ$1500.00


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CONTACT US
f phn 0800 463 788 (NZ)
f mail info@neptuneslinen.co.nz

f loc

188 Maunganui Road
Mt Maunganu
 
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